A great article via Hear 2.0: “It doesnt have a Wienie”.
It talks about the “finishing touch” as part of a consumer experience…. in this case, the example (and the term “weinie”) comes from Walt Disney, but once you understand the concept I’m sure you’ll be able to identify countless examples.
Does your customer experience have a wienie?
BTW… officially you can spell “weinie” however you like