David Thiel on Aug 15 2007 | Filed under: Etail Costs, Etail Site Features, IT concerns, Project Risks, Site Building
Those of us buying web services often demand a fixed price from those of us supplying them. And in many cases, that price is determined well in advance of the project requirements and specifications. (Clients often think this forces the “risk” of the project onto their vendors backs, but ultimately it means that […]
David Thiel on Apr 15 2007 | Filed under: Customer Segmentation, Etail Customer LifeCycle, IA and Usability, IT concerns
Here’s the deal. I know who I am. It’s you people — you etailers — that have the problem. And it is your problem, not mine, so please take responsibility for it…
I wish you’d take my word for it. … but since you can’t, please be sensible about how you verify […]
David Thiel on Mar 09 2007 | Filed under: IT concerns, Overheard
I must share this quote, overheard while working with a major brand (>90% brand name recognition). We were working on an online promotional program for this brand when we received a frantic call from the client’s IT department — it seems we were supplied with a number of email addresses for promo response which […]
